Get help with H33 products. Access documentation, check system status, and reach our engineering team for technical assistance.
Support covers the platform's products — FHE (computes on encrypted data), H33-74 (produces 74-byte attestation), and Agent-008 (governs agents). This page routes help; it doesn't redefine those products.
For technical support, billing questions, or general inquiries, email support@h33.ai. Our engineering team responds within the SLA window for your plan tier.
The H33 Documentation covers API integration, SDK usage, authentication setup, and configuration guides. Start here for most technical questions.
The API Reference provides complete endpoint documentation with request/response examples for all H33 services including FHE operations, STARK verification, signature generation, and H33-74 attestation.
Check the System Status page for real-time platform availability and incident reports.
The H33 White Paper provides detailed technical architecture, security model, and performance benchmarks.
The H33 Blog covers implementation guides, architecture deep-dives, and product announcements.
| Tier | Availability | Support |
|---|---|---|
| Sandbox | No published SLA | Community / documentation |
| Developer | No published SLA | |
| Growth | 99.9% | Priority Support — 24/7 direct executive access |
| Enterprise | 99.9% | Email + Slack + Phone |
| Sovereign | Custom SLA | Established in the applicable Order Form |
Mission Validation, Federal Mission, Federal Enterprise, Federal Agency, Federal Sovereign and Strategic / National carry no universal published numerical SLA. Federal support and service levels are mission-specific and are established in the applicable Order Form or Statement of Work.
The Commercial and Federal ladders are separate. A Federal tier does not inherit the service levels of a similarly-named commercial tier.
Visit the Pricing page and select a plan. API keys are provisioned immediately. Free tier includes 1,000 operations per month.
Download the open-source verifier from github.com/H33ai-postquantum. No API key or network access required.
Three independent families: ML-DSA (FIPS 204, Dilithium), FALCON (NTRU lattice), and SLH-DSA (FIPS 205, SPHINCS+). For key exchange: Kyber-768. For FHE: BFV with RLWE security.
Enterprise plans include on-premises deployment options. Contact support@h33.ai for details.
Report security vulnerabilities to support@h33.ai with subject "Security Vulnerability Report." Do not disclose publicly before investigation. We acknowledge all reports within 24 hours and provide status updates within 72 hours.
For billing questions, invoice requests, or payment issues, email support@h33.ai with "Billing" in the subject. See the Billing Policy for payment terms, refunds, and usage metering.
Our engineering team is ready to assist. Email support@h33.ai or browse the documentation.