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โœจ Smart Groups โ€ข 2 groups detected
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Password Reset
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Billing Issues
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SJ
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Sarah Johnson2m
I can't reset my password, the link expired
TechStart SLA 5m
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Mike Roberts15m
I was charged twice for my subscription
Acme โœจ AI
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AL
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Amy Liu18m
Password reset email never arrived
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JD
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John Davis25m
Forgot my password, need reset ASAP
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KW
AC
Karen White45m
Need a refund for the duplicate charge
Acme
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FROM CHAT 5 min ago
"Password reset emails may be delayed due to email service issues. Manually send new link via admin panel."
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"Duplicate charges should be refunded within 3-5 business days. Apologize and confirm amount."
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Sarah Johnson TechStart
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๐Ÿ“ Internal Note โ€ข Team Only
VIP customer. Part of password reset group - 5 similar tickets open.
I can't reset my password, the link expired before I could use it
9:38 AM
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Hi Sarah, I apologize for the password reset issues. We've identified a temporary problem with our email service. I've manually sent you a new reset link. Please check your inbox in the next few minutes.
TechStart KB Based on 5 similar tickets